How it works (Customer FAQ)

We’re working toward building a better business model where our makers focus on their craft while we devote our attention toward marketing each of them, sharing their stories and growing a larger community.  Makers Workshop is a platform that allows our makers to connect directly to you! We’ve invested heavily into logistics to help keep our makers doing what they do best.

Returns

Each product will have a 15-day return policy from the day it is delivered. Some exceptions apply. Each maker has committed to a ‘Quality Goods’ standard that protects each product against manufacturer defects for the life of the product. Standard ‘wear and tear’ does not apply.


Shipping

In most cases, Makers Workshop’s standard shipping option is through UPS SurePost. This generally adds one day to the delivery time but helps keep the expenses low for us and our makers. We offer FREE domestic shipping. Some items will require special shipping, which will be communicated to the customer prior to finalization of an order.


Product Availability

All Makers Workshop items are handmade by the artist and are typically ready to ship upon ordering. We have included the ‘turnaround’ time should their inventory be depleted. Part of the value Makers Workshop provides to you is knowing that each item you purchase is made with the attention and care of its maker. Nothing rushed, nothing half-assed. Some items are made custom upon your order and are noted as such in their product description.